In this modern day of nanotechnology, it is strange to see that humans are evolving (or are we devolving) (http://correctiveactions.blogspot.com/2008/08/truth-about-humans-are-we-evolving-or.html) into something more primitive when it comes to manners and tactfulness.
I come from a contact centre background and I am surprised that instead of becoming more tactful, people are becoming less tactful. In fact, consumers are capitalizing on any given opportunities to yell, scream and holler at customer service agents over the phone simply because they think they can. Many people think that the reason for them to behave in such a manner is because they were influenced by the media. I beg to differ.
In the movie “The Dark Knight”, Michael Caine played the role of Alfred PennyWorth. Rachel Dawes, Bruce Wayne’s long time girlfriend, handed an unsealed note to Alfred to be handed to Bruce. Rachel meant to tell Bruce that she has chosen Harvey Dent and that she will be marrying Harvey. Bruce was in a daze when he found out that he couldn’t save Rachel, the one woman he truly loves, and he muttered “she was going to wait for me”. Alfred, being tactful, decided that Bruce should be spared from the pain that was written in Rachel’s note and decided to burn the note. Throughout the movie, Alfred is the epitome of tactfulness.
Tactfulness is defined as the following: (http://wordnet.princeton.edu/perl/webwn?s=tactful)
*S: (adj) tactful (having or showing a sense of what is fitting and considerate in dealing with others) "she was tactful enough not to shatter his illusion"; "a tactful remark eased her embarrassment"
*S: (adj) tactful, kid-glove (showing skill and sensitivity in dealing with people) "by diplomatic conduct he avoided antagonizing anyone"; "a tactful way of correcting someone"; "the agency got the kid-glove treatment on Capitol Hill"
I come from a contact centre background and I am surprised that instead of becoming more tactful, people are becoming less tactful. In fact, consumers are capitalizing on any given opportunities to yell, scream and holler at customer service agents over the phone simply because they think they can. Many people think that the reason for them to behave in such a manner is because they were influenced by the media. I beg to differ.
In the movie “The Dark Knight”, Michael Caine played the role of Alfred PennyWorth. Rachel Dawes, Bruce Wayne’s long time girlfriend, handed an unsealed note to Alfred to be handed to Bruce. Rachel meant to tell Bruce that she has chosen Harvey Dent and that she will be marrying Harvey. Bruce was in a daze when he found out that he couldn’t save Rachel, the one woman he truly loves, and he muttered “she was going to wait for me”. Alfred, being tactful, decided that Bruce should be spared from the pain that was written in Rachel’s note and decided to burn the note. Throughout the movie, Alfred is the epitome of tactfulness.
Tactfulness is defined as the following: (http://wordnet.princeton.edu/perl/webwn?s=tactful)
*S: (adj) tactful (having or showing a sense of what is fitting and considerate in dealing with others) "she was tactful enough not to shatter his illusion"; "a tactful remark eased her embarrassment"
*S: (adj) tactful, kid-glove (showing skill and sensitivity in dealing with people) "by diplomatic conduct he avoided antagonizing anyone"; "a tactful way of correcting someone"; "the agency got the kid-glove treatment on Capitol Hill"
In my opinion, tactfulness can only be applied when one is in control of one’s emotions; my MALT concept (http://correctiveactions.blogspot.com/2008/07/truth-about-mind-does-mind-exist.html) was derived specifically to emphasize how important it is for us to retain full control of our thinking faculties instead of subjecting ourselves to be emotionally hijacked into becoming an E.T. (http://correctiveactions.blogspot.com/2008/07/are-you-et.html)
Do share your thoughts.
Do share your thoughts.
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